Need Help? Call 1.888.481.8446

Return Policy

Web ordering
Available 24 hours a day everyday at weborder@abundancenaturally.com

Our office is open from 9 am – 5 pm and you can reach us at 1.888.481.8446, please have your order number available.

Terms
All web orders are shipped prepaid. We accept Visa and Mastercard.

Shipping and handling will be added to your order at checkout. Canadian orders over $200 will processed with free shipping. US orders over $250 will be processed with free shipping. International orders will be charged shipping all orders. Significant orders, over $1500, should be phoned in directly to our client care group at 1.888.481.8446

Backorder policy
Only web orders greater than six (6) will be kept on backorder, we will email you with an estimated delivery date. Should you still want to purchase our products, please reorder at that time.

Returns
All returns must be accompanied by a return authorization number. Abundance will not credit your account unless the authorization number is received. Partially used products will not be credited. Specifically, opened packages of cotton tips and chewing sticks cannot be returned for credit.

Damages
We take special care in the way that we package our products. We use reliable and efficient carriers to deliver our products to our valuable customers. If for any reason your product is damaged when received, please contact our office with the details and we will make every effort to correct the problem. If possible, please take a picture of your order and email it toweborder@abundancenaturally.com

Expired product
we will not accept a return for product that is due to expire with one year.

Privacy Policy

ABUNDANCE NATURALLY - Privacy Policy

Effective Date of this version: March 1, 2009

Thank you for visiting Abundance Naturally.com, including the Abundance Naturally online store (collectively, the "Website"). This Website is operated by Abundance Naturally, Ltd. ("Abundance Naturally"). Your access to and use of this Website is subject to the following Privacy Policy ("Privacy Policy") and all applicable laws. The terms "Abundance Naturally", "we", "us" and "our" when used in this Privacy Policy means Abundance Naturally Ltd. The terms "you" and "your" when used in this Privacy Policy means any user of this Website.

We understand your concerns about privacy and we want to assure you that Abundance Naturally takes privacy matters seriously. Therefore, we are providing this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Privacy Policy, you may direct them to privacy@abundancenaturally.com

Important: by submitting information manually or in electronic form to us and/or by using our Website, you give your consent that all information that you submit may be processed by Abundance Naturally in the manner and for the purposes described below. Do not send Abundance Naturally any confidential or proprietary information other than as necessary to process your order.

What type of information does Abundance Naturally collect?

Our goal is to provide you with an enjoyable shopping experience. We sometimes collect information about you in an effort to make our products and services more efficient and customized to you. You are free to browse the Website without revealing any personally identifiable information about yourself. However, once you give us any personal information (as further described below), you are not anonymous to us. We collect two types of information from visitors to the Website, Anonymous Information that is collected automatically and Personal Information. We treat these types of information differently and the following sections describe both and address how each type of information is collected and used by Abundance Naturally.

The Website may automatically track certain information based upon your behavior. This information does not identify you personally. We use this information to improve the content and functionality of this Website, and to better understand and serve our shoppers. This information may include what browser you are using, your IP address, or other information.

"Cookies" are small pieces of information that a website will send to and store on your computer's hard drive. Most browsers automatically accept cookies, but you can configure your browser to prevent the use of cookies. Abundance Naturally may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or to store items in your shopping cart between visits. We may also store Personal Information in cookies to improve our services and facilitate your use of the Website. Acceptance of cookies is not a requirement to browse our Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check out features. If you would like to place your order without the use of cookies, please email one of our Customer Service Specialists atweborder@AbundanceNaturally.com

Personal Information is individually identifiable information about you that could permit one to identify or contact you. At various places on the Website, we may request for information such as your name, phone number, e-mail, billing address, shipping address and other personal information. You may choose to provide this information in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.

Our use of your information

We use Anonymous Information we collect from you for specific and limited purposes including improving our products and services, making your shopping experience more efficient and relevant, and providing you with a personalized service. We may also use your Anonymous Information internally to administer this Website.

When you enter a contest or other promotion, we may ask you for certain personal information such as your name, address and/or e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required personal information in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.

If you provide us with your e-mail address as part of a purchase transaction on our Website, or if you opt-in to receive communications from Abundance Naturally, we may periodically send you newsletters, e-mails featuring exclusive sales and promotions, and e-mails requesting your feedback on our products and services. In addition, if you make a purchase on our Website, we will send you order and shipping confirmation emails. You can remove your e-mail from our e-mail list at any time by visiting the "My Account" section to change your preferences, or clicking on the "unsubscribe" link in every Abundance Naturally e-mail.

How We Protect Information We Collect

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

Does Abundance Naturally share the information it receives?

Abundance Naturally may share your Personal Information:

  • (i) with third parties who are under obligations of confidentiality with Abundance Naturally or with Abundance Naturally' affiliates or subsidiaries,
  • (ii) if Abundance Naturally is required by law to do so,
  • (iii) in the event of a transfer of ownership of Abundance Naturally, merger or other similar transaction, or
  • (iv) as otherwise set forth in this Privacy Policy. The following describes some of the ways that your Personal Information may be disclosed to third parties:

We may employ other third parties to perform services or functions on our behalf in order to improve our Website, merchandising, marketing and promotional efforts, communications or other services. Those third parties may include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to Personal Information needed to perform their functions, and they may not share any Personal Information with others or use it for any other purpose than providing or improving Abundance Naturally' services and offerings.

We may work with third party advertising companies, to serve and track our ads. These third parties may serve other cookies. Our advertising partners may use the anonymous information on users that they collect from our Website, in the aggregate, to help us better market and serve our customers.

Abundance Naturally may be obligated to cooperate with various law enforcement inquiries. Abundance Naturally reserves the right to share or transfer Personal Information to comply with a legal requirement, disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Accessing and Updating Your Information

You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the "My Account" section of the site.

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, we cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your Personal Information would be completely removed from our databases in response to your requests.

A special note about children's privacy

You must be at least 18 years old to have our permission to use this Website. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors less than 18 years of age. If you are a minor, you can use this service only in conjunction with your parent or guardian's permission.

Privacy Policy Changes

Abundance Naturally reserves the right to change, modify, add or remove portions of this Privacy Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.

Transfer of Data Abroad

If you are visiting this Website from a country other than the countries in which our servers are located (currently Canada), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this Website and communicating electronically with us, you consent to the processing and transfer of your data as set out in this Privacy Policy.

Governing Law

This Privacy Policy forms part of our Website Terms of Use and as such shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada without regard to conflicts of a law principles. You hereby consent and waive all objections to jurisdiction of the federal and provincial courts of the province of Ontario and to venue therein.

Contacting Abundance Naturally with questions or comments

If you have further questions about Abundance Naturally’ Privacy Policy or comments on how we can improve the Abundance Naturally shopping experience, please do not hesitate to email us at privacy@AbundanceNaturally.com Need more help? You can refer to our Help Center or email one of our friendly Customer Service Specialists atcustomerservice@AbundanceNaturally.com

You may also contact us at:

Privacy Manager
Abundance Naturally,Ltd.
4090 Ridgeway Drive Unit #5
Mississauga, ON
L5L 5X5

We always enjoy hearing from you and appreciate your business.